Photography FAQ - Frequently Asked Questions
FAQ
Got questions? You’re in the right place.
Welcome to my Photography FAQ section — here I’ve gathered the most common things people ask me about, from how to book a session to when you’ll receive your photos.
And if something’s not covered here — just drop me a message. I’m always happy to help!
You can choose and book a date and time through the form in my online calendar on the website.
Yes. The payment is divided into two parts:
First payment (50%) – Your booking is considered confirmed after a 50% non-refundable deposit is made via e-transfer to tche.noir@gmail.com (or cash, if agreed in advance) within 24 hours of booking.
Second payment (50%) – The remaining balance must be paid on the day of the photoshoot.
I accept e-transfer to tche.noir@gmail.com or cash.
Any other payment methods must be agreed upon in advance in writing.
Final images are delivered only once full payment has been received.
Yes, you can reschedule or cancel by notifying me as early as possible. Please note that deposits are non-refundable.
The deposit is non-refundable but can be transferred to a new date or used for a different type of photoshoot within 3 months from the original session date.
If the session is canceled due to my fault (illness, emergency, etc.), all payments (including the deposit) will be refunded in full.
Please try to arrive on time. Being late may shorten the session time without refund or may require rescheduling at my discretion.
Yes, any special requests regarding outfits, locations, poses, or creative ideas should be communicated in advance or during the session if feasible.
Yes, if I am available, the session can be extended for an additional fee according to the hourly rate of the selected package.
Photos will be delivered through a secure online gallery.
Mini & Portrait Sessions: up to 2 weeks
Event Sessions: up to 2 weeks
Weddings: sneak peeks (up to 10 images) within 24–48 hours, full gallery within up to 2 months
All images must be downloaded within 3 months; after that, they may be removed. The client is responsible for backing up all delivered files.
No. The photos are licensed for personal use only (albums, printing, sharing on social media with credit).
Commercial use or resale requires a separate agreement.
You can contact me via :
- Email: tche.noir@gmail.com
- Phone: +18736553379
- Social Media: Instagram l Facebook
The full Terms and Conditions are available on my website at the dedicated page.
If you have questions or disagree with any terms, please contact me to discuss before booking.
Yes, I offer gift certificates. Please contact me for more information.
If the weather is unfavorable, we can reschedule or move the session indoors.
Yes, pets are welcome, but please inform me in advance to ensure the location is suitable.
I will help you choose the perfect look for your session and send you a detailed guide tailored to your style and the specific conditions of the shoot.
No, I do not deliver RAW or unedited images. Final images are carefully selected and edited to reflect my artistic style.
The number of final edited images depends on the package you choose.
Travel within Ottawa & Gatineau is included. For locations outside this area, additional travel fees may apply.
Selected images may be used in my portfolio, website, or social media, unless you request otherwise in writing.
